Privacy Notice
At Shyam Ayurvedics, we value your trust and are committed to protecting your Personal Data and respecting your privacy. This Privacy Notice explains how we collect, use, store, and protect your Personal Data when you interact with us through our website, products, or services.
This Notice also serves as our privacy policy in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian laws.
As used in this Privacy Notice, “Shyam Ayurvedics”, “we”, “us”, or “our” refers to Shyam Ayurvedics and its associated business operations.
We encourage you to read this Privacy Notice carefully to understand:
What Personal Data we collect
Why we collect it
How we use and protect it
With whom it may be shared
If you have any questions, concerns, or requests regarding your Personal Data or this Privacy Notice, you may contact us via our Contact Us page or email us at [your official email address].
We have made every effort to keep this Notice simple and easy to understand. If you are unfamiliar with certain terms such as cookies, IP addresses, or browsers, please refer to the Key Terms section for clarification.
You have the right to withdraw your consent for the processing of your Personal Data at any time, subject to applicable legal requirements. Details regarding your rights and how to exercise them are explained in the sections below.
Who is Collecting It ?
Any Personal Data provided to or collected by Shyam Ayurvedics is collected, processed, and controlled by Shyam Ayurvedics, which acts as the Data Fiduciary.
This Privacy Notice applies to all Personal Data collected by Shyam Ayurvedics in connection with the products and services that we offer, whether through our website, customer interactions, marketing activities, or other business operations.
References to “Shyam Ayurvedics”, “we”, “us”, or “our” in this Privacy Notice mean Shyam Ayurvedics and its associated business entities, if any, that are directly or indirectly owned, operated, or controlled by us.
This Privacy Notice also applies to marketing communications, including promotions, offers, and advertisements related to Shyam Ayurvedics’ products and services that may be displayed on third-party websites, platforms, or applications. Such content may be shown to you based on your interactions with our website or services, either by us directly or through authorized service providers acting on our behalf.
Please note that third-party websites and platforms have their own privacy policies and terms and conditions. We encourage you to review those policies before interacting with such websites or services.
What Personal Data Is Being Collected?
You are not obligated to provide the Personal Data that Shyam Ayurvedics may request. However, if you choose not to provide certain information, we may be unable to offer you our products or services, respond to your queries, or deliver the expected level of service.
We may collect Personal Data from multiple sources, including:
Personal Data you provide directly to us, such as when you place an order, contact us, fill out forms, or communicate with us.
Personal Data collected automatically, such as through cookies, device information, or usage data when you visit our website or use our digital platforms.
Personal Data collected from other sources, including authorized partners, service providers, or publicly available sources, where permitted by law.
You may be asked to provide your Personal Data when interacting with us across different channels. Where applicable, Personal Data may be shared within Shyam Ayurvedics’ internal teams or associated business entities and used strictly in accordance with this Privacy Notice.
We may also combine the Personal Data you provide with other information to help us improve our products, services, customer experience, content, and marketing communications.
Ways in which we collect your Personal Data
Shyam Ayurvedics may collect Personal Data from a variety of sources, including the following:
1. Personal Data You Provide Directly
We collect Personal Data that you voluntarily provide to us when you:
Purchase our products
Register an account on our website
Contact our customer support team
Subscribe to newsletters or marketing communications
Participate in surveys, promotions, or feedback forms
The Personal Data you provide may include, but is not limited to, your name, contact details (email address, phone number), billing and delivery address, date of birth, and payment-related information.
In certain cases, you may choose to share health-related information (for example, product suitability or wellness preferences). Such information is collected only with your explicit consent and used strictly for the purpose for which it is provided, in accordance with applicable laws.
2. Personal Data We Collect Automatically
When you interact with our website or digital platforms, we may automatically collect certain information using cookies and similar tracking technologies. This helps us improve website functionality, security, and user experience.
Automatically collected data may include:
IP address
Device identifiers
Browser type and version
Operating system
Location data (approximate)
Pages visited, time spent, and interaction patterns
Purchase and transaction history
We may also collect technical and usage data to help prevent fraud, ensure platform security, and diagnose technical issues.
For more details, please refer to our Cookies Policy or the section titled How We Use Cookies.
3. Personal Data We Collect from Other Sources
We may receive Personal Data from trusted third-party partners, including:
Payment service providers
Logistics and delivery partners
Marketing and advertising partners
Third-party platforms where Shyam Ayurvedics maintains an official presence
Additionally, we may receive information relating to the performance of our advertisements and promotions to help us understand their effectiveness and relevance.
Any Personal Data collected from third-party sources is handled in accordance with this Privacy Notice and applicable data protection laws.
When and Why We Collect Special Categories of Personal Data
Certain types of Personal Data are considered “special categories of personal data” or “Sensitive Personal Information” under applicable laws. This may include information related to health, financial details, biometric data, religion, or other sensitive attributes, and such data requires a higher level of protection.
At Shyam Ayurvedics, we limit the collection and processing of special categories of personal data and only do so when it is genuinely necessary and lawful.
In some cases, we may collect health-related information (such as allergies, wellness concerns, or product preferences) to:
Help recommend suitable Ayurvedic products
Improve customer experience and product relevance
Provide personalized guidance or support
Such information is collected only with your explicit consent and is used strictly for the purpose for which it was shared.
We do not collect sensitive personal data unless:
You have voluntarily provided it, and
You have given clear consent for its collection and use
In certain situations, the products or services you choose may indirectly indicate information related to health or other sensitive categories. Any such inferred data is handled with care and processed in accordance with this Privacy Notice and applicable data protection laws.
Shyam Ayurvedics is committed to ensuring that all special categories of personal data are handled securely, responsibly, and transparently.
How Do We Protect Children’s Privacy?
Shyam Ayurvedics collects, processes, and uses your Personal Data only for specific, lawful, and legitimate purposes. We ensure that your data is used responsibly and only to the extent necessary to deliver our products and services effectively.
We may use your Personal Data for the following purposes:
Customer Support & Communication
To respond to your inquiries, requests, feedback, or complaints
To contact you regarding your orders, deliveries, or service-related matters
Products, Services & Website Improvement
To develop, improve, and enhance our Ayurvedic products and formulations
To improve our website functionality, content, and user experience
For internal training, quality assurance, and operational improvements
Account & Order Management
To manage your user account, if applicable
To process and fulfill orders, subscriptions, or memberships
To administer loyalty programs, promotions, contests, or offers
Marketing & Personalization
To send newsletters, product updates, offers, and promotional communications (where you have opted in)
To provide personalized product recommendations and relevant content
To assess the effectiveness of our marketing campaigns
Analytics & Consumer Insights
To understand customer preferences, interests, and purchasing behavior
To analyze website usage and interaction trends
To develop new products and services based on consumer insights
Security, Verification & Compliance
To verify user identity when necessary
To prevent fraud, misuse, or unauthorized access
To comply with applicable legal and regulatory obligations
Automated Processing
In certain cases, we may process Personal Data using automated tools to analyze patterns such as website usage or purchase behavior for personalization and analytics. These automated processes do not produce legal or similarly significant effects on you.
Payments
Shyam Ayurvedics does not store or process your payment instrument details such as card numbers, UPI IDs, or bank account information. All payments are securely processed by third-party payment service providers in accordance with their own privacy policies. We may receive limited transaction-related information (such as transaction ID, payment status, and confirmation) solely for order processing and accounting purposes.
Legal Basis for Processing
We process Personal Data based on:
Your consent, where required (which you may withdraw at any time)
Legitimate business purposes, such as fulfilling orders or managing customer relationships
Legal obligations, including compliance with tax, accounting, or regulatory requirements
Where consent is required, you have the right to withdraw your consent at any time, subject to applicable laws.
What Purposes Do We Use Your Personal Data For?
Shyam Ayurvedics collects, processes, and uses your Personal Data only for specific, lawful, and legitimate purposes. We ensure that your data is used responsibly and only to the extent necessary to deliver our products and services effectively.
We may use your Personal Data for the following purposes:
Customer Support & Communication
To respond to your inquiries, requests, feedback, or complaints
To contact you regarding your orders, deliveries, or service-related matters
Products, Services & Website Improvement
To develop, improve, and enhance our Ayurvedic products and formulations
To improve our website functionality, content, and user experience
For internal training, quality assurance, and operational improvements
Account & Order Management
To manage your user account, if applicable
To process and fulfill orders, subscriptions, or memberships
To administer loyalty programs, promotions, contests, or offers
Marketing & Personalization
To send newsletters, product updates, offers, and promotional communications (where you have opted in)
To provide personalized product recommendations and relevant content
To assess the effectiveness of our marketing campaigns
Analytics & Consumer Insights
To understand customer preferences, interests, and purchasing behavior
To analyze website usage and interaction trends
To develop new products and services based on consumer insights
Security, Verification & Compliance
To verify user identity when necessary
To prevent fraud, misuse, or unauthorized access
To comply with applicable legal and regulatory obligations
Automated Processing
In certain cases, we may process Personal Data using automated tools to analyze patterns such as website usage or purchase behavior for personalization and analytics. These automated processes do not produce legal or similarly significant effects on you.
Payments
Shyam Ayurvedics does not store or process your payment instrument details such as card numbers, UPI IDs, or bank account information. All payments are securely processed by third-party payment service providers in accordance with their own privacy policies. We may receive limited transaction-related information (such as transaction ID, payment status, and confirmation) solely for order processing and accounting purposes.
Legal Basis for Processing
We process Personal Data based on:
Your consent, where required (which you may withdraw at any time)
Legitimate business purposes, such as fulfilling orders or managing customer relationships
Legal obligations, including compliance with tax, accounting, or regulatory requirements
Where consent is required, you have the right to withdraw your consent at any time, subject to applicable laws.
Profiling
Shyam Ayurvedics may use your Personal Data to create consumer profiles in order to better understand your preferences and provide a more relevant and personalized experience.
We create profiles by analyzing information related to:
Your interactions with our website and digital platforms
The products you view or purchase
Your engagement with our marketing communications (such as emails or messages, where you have opted in)
This information helps us place users into general segments (groups with shared characteristics or interests). These segments are used to:
Personalize website content and product recommendations
Share relevant information, offers, and updates
Improve our marketing communications and customer experience
Examples of Data Used for Profiling
We may collect and analyze information from:
Your activity on our website, including pages viewed and interactions
Our advertisements displayed on social media or third-party websites
Forms or surveys you voluntarily complete to share your preferences or interests
If you have chosen to receive communications from us, we may also track whether messages are opened or links are clicked to understand what content is most useful to you.
How Profiling Is Used
Based on your interests and interactions, we may:
Recommend products that are relevant to your preferences
Highlight new or related Ayurvedic products
Customize website content to better match your interests
With your consent, we may also show you relevant advertisements on third-party platforms or notify you about promotions or events that may be of interest to you, including those based on approximate location data.
In some cases, and only where permitted by law and with your consent, we may use non-sensitive demographic information (such as age range or general interests) to identify audiences with similar preferences for marketing purposes.
Shyam Ayurvedics does not use profiling to make decisions that produce legal or similarly significant effects on individuals.
How We Use Cookies
Shyam Ayurvedics uses cookies and similar tracking technologies to help improve your experience on our website.
Cookies allow us to understand how visitors use our website, such as which pages are visited most often. This helps us analyze website traffic, improve site performance, and tailor our content to better meet customer needs. The information collected through cookies is used for statistical and analytical purposes and does not personally identify you unless you choose to share such information with us.
Cookies do not give us access to your computer or any Personal Data beyond what you voluntarily provide. They are used solely to enhance website functionality and user experience.
You may choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to refuse cookies if you prefer. Please note that disabling cookies may limit certain features or functionality of our website.
For more details on managing cookies, please refer to your browser’s help section.
Whom Will Your Personal Data Be Shared With?
Shyam Ayurvedics may share your Personal Data only when necessary, and strictly for legitimate business, legal, or operational purposes, as described below.
1. Third-Party Service Providers
We may share your Personal Data with trusted third-party service providers who perform services on our behalf, such as:
Website hosting and maintenance
Payment processing (without sharing your full payment details)
Order fulfillment, logistics, and delivery services
Customer support and communication services
Data analytics and marketing support
Administration of promotions, offers, or samples
These service providers are granted access only to the Personal Data required to perform their functions and are contractually obligated to:
Use the data solely for the specified purpose
Maintain confidentiality and security
Comply with applicable data-protection laws and this Privacy Notice
2. Marketing & Advertising Partners
With your consent, or where permitted by law, we may share limited Personal Data with marketing, advertising, analytics, and social media partners to:
Promote Shyam Ayurvedics products and services
Measure the effectiveness of advertising campaigns
Provide relevant offers and communications
Where third parties process Personal Data for their own independent purposes, they are responsible for obtaining appropriate consent or ensuring a lawful basis for such processing.
3. Business Transfers
Your Personal Data may be shared within Shyam Ayurvedics or transferred as part of a business transaction, such as:
A merger, acquisition, restructuring, or sale of assets
Transfer of business operations or ownership
In such cases, your Personal Data will remain subject to the protections outlined in this Privacy Notice unless you are notified otherwise or provide consent.
4. Legal & Regulatory Disclosures
We may disclose your Personal Data where required or permitted by law, including:
To comply with legal obligations, court orders, or regulatory requirements
In response to requests from government or law-enforcement authorities
To enforce our terms, policies, or agreements
To prevent, detect, or investigate fraud, security breaches, or technical issues
To protect the rights, property, safety, or security of Shyam Ayurvedics, our customers, or the public
Shyam Ayurvedics does not sell your Personal Data to third parties.
International Data Transfers
Shyam Ayurvedics may, where necessary, transfer or share your Personal Data across international borders for the purposes described in this Privacy Notice, such as data storage, processing, or support services.
We ensure that any international transfer of Personal Data is carried out only when permitted by applicable laws and is protected through appropriate safeguards to maintain a level of data protection consistent with this Privacy Notice and relevant legal requirements.
Shyam Ayurvedics takes reasonable steps to ensure that any overseas recipients of your Personal Data handle it securely and in compliance with applicable data-protection standards.
How Do We Protect Your Personal Data?
Shyam Ayurvedics takes the security of your Personal Data seriously and is committed to protecting it from misuse, loss, unauthorized access, alteration, or disclosure.
We implement appropriate technical and organizational security measures, including:
Access controls to limit data access to authorized personnel only
Secure IT systems and infrastructure to protect stored and processed data
Encryption and other security measures where appropriate
Processes to support data minimization and confidentiality
We also adopt internal policies, safeguards, and procedures to ensure the lawful and secure processing of Personal Data and to protect your privacy.
Access to Personal Data is restricted to employees, contractors, and authorized service providers on a strict need-to-know basis and is subject to confidentiality obligations. Any third parties processing Personal Data on our behalf are required to maintain appropriate security standards and comply with applicable data protection laws.
While we take reasonable steps to protect your Personal Data, no method of transmission over the internet or electronic storage is completely secure. We continuously review and improve our security practices to enhance data protection.
How Long Do We Keep Your Personal Data For?
Shyam Ayurvedics retains your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Notice, unless a longer retention period is required or permitted by law.
For example:
If you purchase products from us, we retain transaction and order-related Personal Data to fulfil the contract, manage deliveries, and provide customer support.
After order completion, we may retain certain information for a reasonable period to address queries, complaints, returns, or warranty-related matters.
Your Personal Data may also be retained to:
Improve your experience with our products and services
Administer loyalty programs, rewards, or promotional benefits
Maintain business records and comply with legal, tax, and regulatory obligations
Where Personal Data is used for marketing or personalization purposes, it is retained only for as long as such activities remain relevant to you or until you withdraw your consent.
If you withdraw your consent, we will take reasonable steps to delete or anonymize your Personal Data within a reasonable timeframe, unless retention is required for legal, regulatory, or legitimate business purposes.
We regularly review the Personal Data we hold and securely delete or anonymize it when there is no longer a lawful or business need to retain it.
What Are Your Rights?
When Shyam Ayurvedics processes your Personal Data, you have certain rights regarding how your data is collected, used, and protected. You may exercise these rights at any time by contacting us at [your official privacy/legal email address].
Below is an overview of your rights and what they mean for you:
1. Right to Be Informed
You have the right to receive clear, transparent, and understandable information about how we collect, use, and process your Personal Data. This Privacy Notice is intended to fulfill that obligation.
2. Right to Access, Correction, and Update
You have the right to:
Access the Personal Data we hold about you
Request corrections or updates to inaccurate or incomplete information
You may contact us to exercise this right.
3. Right to Erasure (Right to Be Forgotten)
In certain circumstances, you may request that we delete your Personal Data. Where your data is no longer required for lawful or business purposes and we are not legally obligated to retain it, we will take reasonable steps to delete, destroy, or permanently anonymize it.
4. Right to Object
You have the right to object to certain types of processing, including direct marketing communications. You may opt out of marketing emails or messages at any time using the unsubscribe option or by contacting us directly.
5. Right to Withdraw Consent
Where we rely on your consent to process Personal Data, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the legality of processing carried out prior to such withdrawal.
Please note that withdrawing consent for essential data processing may limit our ability to provide certain products or services.
6. Right to Nominate
You may nominate another individual to exercise your rights or manage your Personal Data on your behalf in the event of death or incapacity, as permitted under applicable law.
7. Right to Grievance Redressal
You have the right to raise requests, concerns, or grievances related to your Personal Data or the exercise of your rights by contacting our designated grievance contact at [your grievance email address].
8. Right to Lodge a Complaint with a Regulatory Authority
You have the right to lodge a complaint with the appropriate data protection authority or regulator in your jurisdiction if you believe your Personal Data has been processed in violation of applicable laws.
For more information about your rights, you may also contact or consult the data protection regulator in your country.
How Can You Contact Shyam Ayurvedics?
Shyam Ayurvedics is committed to protecting the Personal Data we collect and process and values your trust in us.
If you have any questions, concerns, requests, or grievances regarding this Privacy Notice or the way your Personal Data is processed, you may contact us through one of the following methods:
Email: shyamayurvedics07@gmail.com
Contact Form: Submit a request through the “Contact Us (Privacy Request/Concern)” section available on our website
When we receive a privacy-related query or request, it is reviewed by our designated team to ensure that your concern is addressed promptly and appropriately. In some cases, we may request additional information from you to help us verify your identity or better understand your request.
If you are not satisfied with our response, you may escalate your complaint to the appropriate data protection or regulatory authority, as permitted under applicable law. Upon request, we will provide you with information regarding relevant grievance redressal mechanisms available to you.
How Do We Keep This Notice Up To Date?
Shyam Ayurvedics may update this Privacy Notice from time to time to reflect changes in our practices, customer feedback, scope of data processing, products, services, or applicable laws and regulations.
When we make updates, we will revise the “Last Updated” date at the bottom of this Privacy Notice. We encourage you to periodically review this page to stay informed about how we handle your Personal Data.
Your continued use of our website, products, or services after any modifications to this Privacy Notice will be considered as acceptance of those changes.
If the changes are significant or affect sensitive aspects of your data, we may provide a more prominent notice, such as a direct notification via email or an alert on our website.
Additional Privacy Terms or Notices
In addition to this Privacy Notice, certain campaigns, promotions, or special programs offered by Shyam Ayurvedics may be governed by separate privacy terms or notices.
We encourage you to carefully review these additional terms before participating, as they will outline how your Personal Data is collected, used, and shared in connection with that specific activity.
Any such additional privacy terms or notices will be clearly and prominently made available to you, and your participation will indicate your agreement to comply with them.